The SAP Managed Services Team Lead is responsible for leading a team of SAP support professionals to deliver high-quality, remote-based application support across multiple SAP modules.
Requirements
- Proven experience leading SAP support or managed services teams.
- Strong understanding of SAP modules (at least two of: FI/CO, MM, SD, HCM, etc.).
- Hands-on experience with SAP troubleshooting, configuration, and support.
- Excellent communication and interpersonal skills, with the ability to manage client relationships.
- Familiarity with cloud platforms and SAP hosting environments.
- Experience with service management tools such as FreshService and ServiceNow.
- At least one SAP certification (e.g., SAP Certified Application Associate).
- Experience with ITIL processes and service delivery frameworks.
- Ability to work independently and manage multiple priorities in a fast-paced environment.