SAP is seeking a ServiceNow Business Automation Specialist to help customers run better. The successful candidate will work with stakeholders to gather and document business requirements, translate them into user stories, and support the administration of ServiceNow CMDB.
Requirements
- ServiceNow Certified System Administrator preferred, or equivalent hands-on ServiceNow platform experience
- Strong understanding of Configuration Management Database (CMDB) principles, data model, and best practices
- Experience supporting or administering a ServiceNow CMDB, including discovery, CI lifecycle, and data quality processes
- ServiceNow product experience in SPM (Strategic Portfolio Management), IRM (Integrated Risk Management), SecOps (Security Operations), and ITOM (IT Operations Management) preferred
- ITIL Processes knowledge and certification strongly preferred
- Hands-on experience with ServiceNow Knowledge Management and Service Catalog
- Proficiency working within Agile/SCRUM framework and methodology
- Experience with REST APIs, WSDL, JSON — enough to support requirements gathering and integration specifications
- ServiceNow Business Analyst certification (preferred
- 5+ years of experience as a Business Analyst, with at least 3 years dedicated to ServiceNow platforms or similar experience
- Proven experience writing clear and actionable requirements/user stories for ServiceNow configurations and customizations or similar platforms
- Experience with ITSM service catalog design and CMDB data requirements
- Hands-on experience coordinating and executing UAT
- Experience working within Agile/SCRUM delivery teams
- Strong collaboration, facilitation, and communication skills with both technical and non-technical stakeholders