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EY
SAP Service Delivery Manager - EY GDS Spain - Hybrid
Join EY as an SAP Service Delivery Manager in Malaga, overseeing teams to exceed SLAs. Requires 10+ years experience, SAP skills, and ServiceNow expertise. Benefits include continuous learning and a diverse culture.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 20, 2025
As SAP Service Delivery Manager, you will play a critical role in ensuring client satisfaction by overseeing a team responsible for meeting and exceeding Service Level Agreements (SLAs). You will manage the daily operations of your team, ensuring they have the resources necessary to succeed, while also maintaining strong relations with the client and internal stakeholders.
Requirements
- 10 years of over all working experience, at least 3 years leading AMS team
- SAP Basis and SAP GTS Experience
- Experience in leading service delivery meetings and presenting technical KPIs to customers
- Customer Service Management experience working in a Supply Chain solutions and/or Customs solutions
- Experience in using ITSM tools like ServiceNow
- Experience in Service Delivery with ITIL processes and methodologies
- Experience in Managing 24x7 operations, assigning shifts, holidays and planning for emergency
Benefits
- Continuous learning
- Success as defined by You
- Transformative leadership
- Diverse and inclusive culture
Requirements Summary
10+ years of experience, 3+ years leading AMS team, SAP Basis and GTS experience
