SCITLS Quality Assurance Analyst

GDIT is seeking a Quality Assurance Analyst to support the SCITLS program at Offutt AFB. The successful candidate will be responsible for ensuring the highest level of quality to customers through the performance of quality assurance processes, including performing quality reviews, analyzing trends, and communicating program quality performance.

Requirements

• 5+ years of related experience
• Relevant IT support or service desk experience, including 2+ years in a quality assurance or service delivery oversight role
• Strong understanding of ITIL principles and service desk operations
• Experience with enterprise ticketing systems (e.g., ServiceNow, Remedy)
• Excellent analytical, written, and verbal communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• U.S. Citizenship and ability to obtain and maintain a Secret clearance as required by the contract
• Ability to Obtain ITIL 4 Foundation – ITSM Certification within the first 9 months

Benefits

• Medical plan options
• Dental plan options
• Vision plan
• 401(k) plan with company match
• Full flex work weeks
• Paid time off plans
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
• Total Rewards package