Scrum Master - Front Office Systems Lead /Jira/Salesforce Expert

Join FICO, a leading global analytics software company, as a Scrum Master for Front Office Systems Lead. Lead cross-functional teams in delivering high-impact solutions across critical revenue technology stack. Drive delivery excellence, ensure team efficiency and transparency, and champion agile best practices.

Requirements

• Scrum Certification Required: Current Scrum Master certification (CSM, PSM, or equivalent) with demonstrated experience implementing agile methodologies
• Enterprise Platform Experience: Experience working with enterprise systems; Salesforce and Salesforce Revenue Cloud experience strongly preferred
• ServiceNow & JIRA Expertise: Subject matter expertise in ServiceNow and/or JIRA
• Development Lifecycle Management: Experience with GitHub and deployment tools (Gearset, Capado, Prodly, etc) preferred
• Audit & Compliance Knowledge: Experience with internal audit processes, compliance frameworks, and governance standards for enterprise software platforms
• Data Analysis Capabilities: Strong analytical skills with ability to interpret sprint metrics, burndown charts, and team performance data. Experience implementing capacity planning highly preferred
• Communication Excellence: Outstanding written and verbal communication skills with ability to facilitate meetings and present to senior stakeholders
• Stakeholder Management: Proven ability to work effectively with cross-functional teams including business stakeholders, developers, and senior leadership
• Additional Certifications: Additional agile certifications (SAFe, Kanban, etc.) or Salesforce platform knowledge preferred

Benefits

• Highly competitive compensation
• Benefits and rewards programs
• Inclusive culture
• Opportunity to make an impact and develop professionally
• Engaging, people-first work environment
• Work/life balance
• Employee resource groups
• Social events