Second Level Support Consultant (Azure)

We are looking for a Second Level Support Consultant (Azure) to handle complaints and support users in the Microsoft Azure area. The ideal candidate will have basic knowledge of Azure Databricks, experience working in a similar position with Azure DevOps technology, and very good knowledge of the English language.

Requirements

• Complaint handling (incidents, service requests) in accordance with established processes and SLA
• Direct contact with users (MS Teams, email, ServiceNow)
• Documentation of actions in the system to ensure continuity of service in different time zones
• Collaboration with the team in terms of knowledge exchange and documentation improvement
• Participation in operational meetings and task transfer sessions between time zones
• Handling selected security-related complaints and technical issues
• Management and configuration of Azure resources and EntraID permissions
• Configuration and maintenance of CI/CD pipelines in the Azure DevOps environment

Benefits

• Opportunity to work with Microsoft Azure and Azure DevOps technology