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NTT Ltd.
Security L2
Security L2 at NTT Ltd., Mumbai. Cross-technology managed services engineer maintaining IT infrastructure. ServiceNow ticketing, ITIL expertise required. 4-5 years experience. Bachelor's IT degree.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 26, 2025
Join NTT DATA as a Cross Technology Managed Services Engineer (L2) and make an impact by maintaining clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
Requirements
- Moderate-level experience in managed services roles handling cross-technology infrastructure
- Knowledge of ticketing tools, preferably ServiceNow
- Familiarity with ITIL processes and experience working with vendors and third parties
- Proficiency in planning activities and projects, taking changing circumstances into account
- Ability to work longer hours when necessary and adapt to changing circumstances with ease
- Proven ability to communicate effectively and work across different cultures and social groups
- Positive outlook and ability to work well under pressure
- Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
- Bachelor's degree in IT/Computing or equivalent work experience
Requirements Summary
4-5 years of experience in managed services roles handling cross-technology infrastructure, knowledge of ticketing tools, ITIL processes, and planning activities
