Senior Account Escalation Manager

ServiceNow is changing the way people work. We are disruptive, highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Requirements

• Development and Execution of Get Well Plan
• 100% ownership of the account escalation engagement and all activities that make up the get-well plan
• Maintain disciplined and regular communications within accounts, from C-level executives to front line administrators
• Review & analyze Customer health trends to pro-actively identify and resolve issues before the customer escalates
• Co-ordination with all internal subject matter experts and stakeholders
• Regularly report internally to leadership audiences, through C-level, on active account escalation status
• Customer champion, a resource specifically focused on returning the customer environment to a stable state and the customer to a state of satisfaction with ServiceNow

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) or other retirement plan
• Stock options
• Paid time off
• Sick leave
• Vacation days
• Holiday pay