Senior Analyst- Reporting & Business Insights

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions as a Senior Analyst- Reporting & Business Insights. Deliver timely, accurate, and actionable insights through structured reporting on system health, performance, availability, and incidents.

Requirements

• Proficient in tools like Power BI, Tableau, Grafana, Looker, or Kibana.
• Strong understanding of data pipelines, ETL processes, and integrations with observability platforms (e.g., Splunk, Dynatrace, Datadog, ServiceNow).
• Deep knowledge of operational KPIs such as MTTR, MTBF, alert volume trends, incident frequency, SLA/SLO adherence, system uptime, and ticket ageing.
• Ability to identify trends, correlations, and anomalies from large sets of time-series and event data.
• Strong written and verbal communication skills for delivering insights to both technical and non-technical stakeholders.
• Highly detail-oriented, disciplined in version control and documentation of reporting logic.
• Skilled in stakeholder engagement and requirements gathering.

Benefits

• Attractive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment