Senior Analyst, Data and Service Operations

Shape a better tomorrow at AIA Digital+ as a Senior Analyst, Data and Service Operations. This role involves coordinating incidents and service requests, conducting data mining and analytics, and providing high-quality customer experience.

Requirements

• 1+ years relevant experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk
• 1+ years relevant experience in using ITSM tools ie. ServiceNow, BMC etc
• Diploma/Degree in Business IT or Computing
• Able to work on shift 24/7

Benefits

• Opportunity to shape a brighter future at AIA Digital+
• Equipped with critical skills, tools, and technology
• Endless opportunities to learn, contribute, and thrive