Senior Associate, Help Desk

Blue Owl is a leading asset manager that is redefining alternatives. The company is looking for a Senior Associate to join the Help Desk team to provide technical assistance to internal users, diagnose and resolve hardware, software, and network issues, and contribute to documentation of IT support procedures.

Requirements

• Serve as the first point of contact for internal users seeking technical assistance via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues in a timely and professional manner.
• Maintain accurate records of issues and resolutions using the help desk tracking system.
• Assist with onboarding and offboarding processes, including device setup and access provisioning.
• Support conference room technology and remote meeting setups.
• Contribute to documentation of IT support procedures and FAQs.
• Participate in IT projects and initiatives as needed.

Benefits

• Discretionary bonus
• Equal Opportunity Employer