Senior Associate HR Knowledge Management

The Senior Associate – HR Knowledge Management is responsible for managing and enhancing the HR knowledge ecosystem to support efficient, accurate, and user-friendly access to HR information. This role combines strategic content management, platform stewardship, and cross-functional collaboration to ensure HR knowledge is current, compliant, and aligned with business objectives.

Requirements

• 5–9 years of experience in HR, knowledge management, HR service delivery, or digital HR roles.
• Proven experience with knowledge management systems and content management tools (e.g., ServiceNow, SharePoint)
• Strong understanding of HR processes, policies, and shared services environments.
• Excellent collaboration, communication and technical writing skills.
• Analytical and proactive mindset with experience interpreting content usage metrics and drawing insights.
• Ability to manage multiple stakeholders and projects in a fast-paced environment.

Benefits

• Train and support content contributors and stakeholders on knowledge creation best practices and tool usage.
• Promote a culture of knowledge sharing and employee and manager self-service through enablement and communication campaigns.
• Lead or support large-scale knowledge-related projects (e.g., HR portal redesigns, chatbot integration).
• Drive continuous improvement initiatives that streamline access to HR knowledge and enhance service delivery.