Western Union

Senior Associate, Solution Engineering

Join Western Union in Hyderabad as a Senior Associate, Solution Engineering. Leverage ServiceNow skills in middleware operations, ensuring effective service delivery.

ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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Governance, Risk, and Compliance
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
August 1, 2025

Join Western Union as a Senior Associate, Solution Engineering, and help deliver services and products to customers while providing thought leadership on creating solutions. The role will involve owning end-to-end governance for solution and services delivery of Middleware Operations and Engineering for systems and applications portfolio.

Requirements

  • Minimum of 5+ years in experience in working on different middleware technologies (Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP)
  • Developing knowledge in Hawk rules, Grafana Prometheus
  • Familiar with IT Service Management tools like ServiceNow
  • Experience with Splunk AppD, Zenoss, AWS CloudWatch, CICD tools
  • Strong Windows, AIX/Unix/Linus administration skills
  • Expert level JVM dump reading, end to end trouble shooting skills
  • Experience in using cloud native technologies to build applications
  • Strong understanding of Serverless Computing
  • DevOps exposure and knowledge of one or more tools such as Chef, Puppet, Jenkins, Ansible, Python
  • Working experience on different flavors of OS (Unix/Linux/Solaris/Windows)
  • Must Have: L2 MW
  • Experience in administering tomcat, WebSphere, JBoss on Linux and MS IIS on windows
  • SSL Certification and its management
  • Experience in Application performance tuning
  • Experience in applying patches on middleware application servers
  • Experience in DevOps tools like Spinnaker, Ansible, Cloud bees
  • Housekeeping and Incident Resolution
  • Proficiency in scripting languages like Bash or Groovy for automation tasks
  • Familiarity with various operating systems like Linux, Windows Server and Unix
  • Good understanding of networking concepts and protocols (TCP/IP, DNS, HTTP/HTTPS) to configure network settings and troubleshoot connectivity issues and optimize middleware communication
  • Understanding backup and recovery strategies for middleware environments, including regular backups of configuration data, application artifacts, and system files to ensure data integrity and DR readiness
  • Application security
  • App and Web tier management
  • App Server Products - Tomcat, WebSphere, JBoss, MS IIS
  • Web Server Products – Apache, http, MS IIS
  • ITIL certified – Added advantage

Benefits

  • Short-term incentives
  • Multiple health insurance options
  • Accident and life insurance
  • Access to best-in-class development platforms
  • Employees Provident Fund [EPF
  • Gratuity Payment
  • Public holidays
  • Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
  • Annual Health Check up
  • Hospitalization Insurance Coverage (Mediclaim)
  • Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
  • Cab Facility
  • Relocation Benefit

Requirements Summary

Minimum 5+ years of experience in middleware technologies, developing knowledge in Hawk rules and Grafana Prometheus, and familiarity with IT Service Management tools like ServiceNow