Senior AWS Connect Voice Architect

Our client, a leading Consulting firm, is in need of a Sr. AWS Connect Voice Architect for an initial 12 month contract onsite 5 days a week at any customer approved location throughout the United States.

Requirements

• At least 10 years of overall experience.
• Prior experience supporting enterprise implementation and / or migration efforts around Infrastructure and Cloud projects with a focus on Contact Center, specifically AWS Connect.
• Experience configuring, deploying and troubleshooting AWS Connect, SIP and other VoIP systems.
• Experience developing and optimizing contact flows, IVR and call routing strategies.
• Experience designing CCaaS solutions, specifically with AWS Connect.
• Experience integrating AWS Connect with AWS services and automating workflows using Python.
• Experience integrating contact center platforms with ServiceNow.
• Prior experience with AWS Cloud-Native design and development.
• Must have experience supporting enterprise customers, preferably within the Finance, Healthcare and / or Government space.

Benefits

• Excellent benefits and compensation packages.