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Zones
Senior Business Analyst
Senior Business Analyst at Zones, LLC leading ServiceNow ITAM/HAM initiatives. Requires 7-10+ yrs BA experience, ServiceNow expertise, ITIL/Lean skills, healthcare compliance knowledge. Medical, sick leave benefits.
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Configuration Management Database
IT Asset Management
Incident Management
Hardware Asset Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Hardware Asset Management
Job description
Posted on:
December 11, 2025
As the Senior Business Analyst, you will lead initiatives on the ServiceNow platform, focusing on IT Asset Management (ITAM) and Hardware Asset Management (HAM).
Requirements
- Requirements Gathering: Conduct workshops and interviews to capture business needs; document user stories and acceptance criteria.
- ServiceNow Solution Design: Translate requirements into configurations for ITAM/HAM, CMDB, Catalog, and related modules.
- Implementation & Optimization: Coordinate build, UAT, and go-live; define KPIs for asset accuracy, compliance, and cost savings.
- Asset Lifecycle Management: Oversee workflows for procurement, deployment, inventory, refresh, and retirement; ensure vendor coordination and ITAD compliance.
- Reporting & Analytics: Develop dashboards and scorecards using ServiceNow Performance Analytics and Power BI.
- Compliance: Align processes with HIPAA/HITRUST standards; partner with InfoSec and Compliance teams.
- Stakeholder Management: Collaborate with clinical, supply chain, finance, and IT teams; manage vendor relationships.
Benefits
- Medical coverage
- State-mandated sick leave
- Other benefits designed to support your well-being and work-life balance
Requirements Summary
7-10+ years as a Business Analyst with ServiceNow ITAM/HAM experience, strong process optimization skills (ITIL, Lean), and deep understanding of asset lifecycle processes and healthcare compliance
