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ServiceNow
Senior Business Process Consultant, IT Service Management Workflow
Join ServiceNow as a Senior Business Process Consultant in Toronto. Leverage ITSM expertise to optimize workflows and drive customer success using ServiceNow.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
September 25, 2025
The Senior Business Process Consultant, ITSM IT Service Management Workflow role focuses on guiding customers in transitioning to a ServiceNow SPM configuration approach. The consultant will act as a process expert, driving ITSM process definition, implementation, and optimization within the ServiceNow ecosystem. This role emphasizes practical application and a customer-centric approach to ITSM process improvement.
Requirements
- 5+ years of consulting experience for complex, global organizations.
- 5+ years of ITSM implementation experience.
- Familiarity with ITSM frameworks such as ITIL or IT4IT.
- Proven ability to lead customer-facing projects and deliver complex technical solutions.
- Strong problem-solving mindset, customer success orientation, and ability to deliver business value.
- Understanding of software development lifecycle (SDLC) and IT operations.
- Excellent communication skills, including presentation skills and written/verbal communication.
- Ability to analyze and recommend ITSM strategies.
Requirements Summary
5+ years consulting experience. 5+ years IT implementation experience. Understanding of ITSM frameworks and SDLC
