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ServiceNow
Senior Business Process Consultant, IT Service Management Workflow
Senior Business Process Consultant at ServiceNow, Orlando. Lead ITSM workflow projects using ServiceNow platform. 5+ yrs consulting, ITSM implementation, ITIL expertise required. Competitive salary, growth opportunities.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 12, 2025
ServiceNow is seeking a Senior Business Process Consultant, IT Service Management Workflow to lead customer-facing projects and deliver complex technical solutions using ServiceNow best practices. The ideal candidate will have experience integrating AI into work processes, consulting experience for complex global organizations, and a strong problem-solving mindset.
Requirements
- 5+ years of consulting experience for complex, global organizations
- 5+ years of ITSM implementation experience as an implementer
- Familiarity with ITSM frameworks such as ITIL or IT4IT
- Proven ability to lead customer-facing projects and deliver complex technical solutions
- Strong problem-solving mindset, customer success orientation, and ability to deliver business value
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
Requirements Summary
5+ years of consulting experience, ITSM implementation experience, and a strong problem-solving mindset
