Senior Business Process Consultant, Platform (Federal)

ServiceNow is seeking a Senior Business Process Consultant, Expert Services to leverage the AI-enhanced technology in their generative AI solutions. This role focuses on guiding customers through the transition of business requirements to configuration requirements, providing expert guidance, driving customer consumption, and ensuring customer success. ServiceNow aims to make the world work better for everyone and values people's passion for learning, building, and innovating.

Requirements

• In order to be successful in this role, we need someone who has: Active Security Clearance
• At least five years of consulting experience for complex, global organizations
• Demonstrated ability to influence and consult across various industries
• Proven experience in defining and deploying future-state business processes
• Strong understanding of AI Models, Deep Learning Models, and Large Language Models
• Solid experience in converting business requirements to configuration requirements
• Excellent communication skills
• Experience in providing Knowledge-Centered Service / Support
• Experience in analyzing and recommending strategies