Senior Client Service Professional

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers through mission-critical payments and financial technology solutions. The Service Management team ensures reliable, measurable service delivery and exceptional client experiences. As a Senior Client Service Professional, you will drive continuous improvement of healthcare service management practices, streamline statement and invoice printing operations, and help maintain high client satisfaction and operational resilience.

Requirements

• 4+ years of experience in IT service management and IT operations
• 2+ years of experience in ITIL framework implementation and lifecycle practices
• 2+ years of experience in incident and problem management processes
• 4+ years of experience in change and release management

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave