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General Dynamics Information Technology
Senior CMDB Process Analyst
Join General Dynamics IT as a Senior CMDB Process Analyst. Leverage ServiceNow skills in CMDB management, ITIL, and Agile. Enjoy flexible work, 401K, and health benefits.
Consulting
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Configuration Management Database
Discovery
Event Management
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Event Management
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Job description
Posted on:
June 18, 2025
Our work depends on a Senior Configuration Management Database (CMDB) Process Analyst joining our team to support the Centers for Medicare & Medicaid Services (CMS). The customer has a strong appetite for innovation, automation and leveraging much of the ServiceNow platform. If you have strong analytical skills and a natural desire to learn, then this position and team may be a good fit for you.
Requirements
- 3+ years of experience in ITSM processes, primarily in CMDB management.
- Strong understanding of ITIL & ITSM fundamentals.
- Solid skills using ServiceNow CMDB and CMDB tools. Strong ability to ensure accurate data classification and deduplication.
- Excellent written and verbal communication skills and be effective at communicating with both technical and non-technical audiences.
- Ability to juggle multiple tasks in parallel with an awareness for evolving prioritization.
- Self-motivated to keep learning about the ServiceNow platform, capabilities and best practices and apply/share them with teammates and our customer
- Experience working on project teams that leverage Agile/Scrum
- Ability to acquire and maintain a Public Trust clearance.
- Bachelor’s Degree (BS) in Computer Science, Software Engineering or a related field or equivalent working experience in lieu of a degree.
- 1+ ServiceNow Certification in Discovery, Event Management, CSDM, or Service Mapping.
- ITIL Foundations Certification (v3 or higher) or a willingness to attain within first year.
- Proven problem-resolution, decision-making and analytical skills with keen attention to detail under limited supervision.
- Energetic, goal oriented, proactive, innovative, hardworking, and patient.
- Proficiency with Microsoft Office suite and SharePoint
Benefits
- Full-flex work week.
- 401K with company match.
- Customizable health benefits packages.
- Collaborative teams of highly motivated critical thinkers and innovators.
- Internal mobility team dedicated to helping you own your career.
- Rewards program for high-performing employees.
Requirements Summary
3+ years of ITSM experience, strong understanding of ITIL, solid ServiceNow skills, excellent communication skills, ability to juggle multiple tasks and work under limited supervision
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