Senior CMDB Process Analyst

Our work depends on a Senior Configuration Management Database (CMDB) Process Analyst joining our team to support the Centers for Medicare & Medicaid Services (CMS). The customer has a strong appetite for innovation, automation and leveraging much of the ServiceNow platform. If you have strong analytical skills and a natural desire to learn, then this position and team may be a good fit for you.

Requirements

• 3+ years of experience in ITSM processes, primarily in CMDB management.
• Strong understanding of ITIL & ITSM fundamentals.
• Solid skills using ServiceNow CMDB and CMDB tools. Strong ability to ensure accurate data classification and deduplication.
• Excellent written and verbal communication skills and be effective at communicating with both technical and non-technical audiences.
• Ability to juggle multiple tasks in parallel with an awareness for evolving prioritization.
• Self-motivated to keep learning about the ServiceNow platform, capabilities and best practices and apply/share them with teammates and our customer
• Experience working on project teams that leverage Agile/Scrum
• Ability to acquire and maintain a Public Trust clearance.
• Bachelor’s Degree (BS) in Computer Science, Software Engineering or a related field or equivalent working experience in lieu of a degree.
• 1+ ServiceNow Certification in Discovery, Event Management, CSDM, or Service Mapping.
• ITIL Foundations Certification (v3 or higher) or a willingness to attain within first year.
• Proven problem-resolution, decision-making and analytical skills with keen attention to detail under limited supervision.
• Energetic, goal oriented, proactive, innovative, hardworking, and patient.
• Proficiency with Microsoft Office suite and SharePoint

Benefits

• Full-flex work week.
• 401K with company match.
• Customizable health benefits packages.
• Collaborative teams of highly motivated critical thinkers and innovators.
• Internal mobility team dedicated to helping you own your career.
• Rewards program for high-performing employees.