EY

Senior Consultant - Technology Consulting - Servicenow - Cairo - Egypt

Join EY as a Senior Consultant in Cairo, leveraging ServiceNow expertise in Risk, IT Operations, and Customer workflows. 2-3 years experience & certifications required. Benefits include continuous learning and a diverse culture.

ServiceNow Role Type:
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System Administrator
ServiceNow Modules:
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DevOps
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IT Operations Management
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IT Service Management
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Strategic Portfolio Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
May 20, 2025

We're looking for a ServiceNow – Senior Consultant to join our rapidly expanding Technology Consulting team. As a technology consulting professional, you'll help businesses realize the value they can gain from their IT investments — supporting strategy and being a key growth driver.

Requirements

  • A good understanding of the ServiceNow platform and how it can support a client's digital strategy – focus on Risk, Customer workflows and IT Operations.
  • The desire and eagerness to learn and grow your career within the consulting industry
  • Have a technical mindset with a keen focus on problem solving and the provision of high-quality documentation
  • A customer-focused approach to work demonstrated by using a deep understanding a client's environment and supporting the project team to tailor improvement strategies and transformative opportunities precisely to their specific circumstances.
  • The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
  • An awareness of the financial, resourcing, planning, risk, and quality aspects required to deliver a successful client technology program.
  • Bilinguals – Arabic and English
  • ServiceNow development / configuration hands-on experience
  • Pervious relevant work experience in Consulting or Industry roles involved in ServiceNow operations, management, and projects
  • Formal ServiceNow certifications (CSA, CAD, ITSM, ITOM...etc.)
  • Experience with ServiceNow capabilities - IT, Risk, Cyber, Global Business Services, HR, and financial management
  • Experience gained in a client-facing environment
  • Knowledge of presentation tools and good presentation skills
  • Effective communication skills – written and oral, virtual, and face-to-face
  • Project Management skills
  • Knowledge of the business processes supported by ServiceNow
  • Been involved in pre-sales and sales activities

Benefits

  • Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

Requirements Summary

2-3 years of experience in ServiceNow operations, management, and projects, with a good understanding of the ServiceNow platform and formal ServiceNow certifications (CSA, CAD, ITSM, ITOM...etc.)