Senior Consultant, Regional IT Operations (RIO) – Banking Industry

Senior Consultant, Regional IT Operations (RIO) – Banking Industry job description: lead continuous improvement of system operational processes, drive transition from Excel-based systems to ITIL-compliant processes, identify bottlenecks and inefficiencies, and collaborate with stakeholders to ensure alignment of process changes and smooth execution.

Requirements

• Bachelor's degree in any related field
• At least 5 years of experience in IT operations, process management, or project management within the financial services or banking industry
• Strong experience in managing ITIL-based service management processes and transitioning systems to a more automated environment
• Expertise in ITSM platforms, particularly ServiceNow
• Familiarity with Excel-based processes and tools, with the ability to transition to more sophisticated platforms and systems
• Solid understanding of ITIL principles, frameworks, and best practices
• Experience with process automation, tools for monitoring, and workflow management
• Proven track record in managing projects, including process improvement and system transition initiatives
• Strong proficiency in project management methodologies (Agile, Waterfall, etc.), and PMP/Prince2 certification is a plus
• Good communication skills in English is required. Additional Japanese skills is a plus (in order to liaise with Japanese speaking stakeholders and clients)
• Strong leadership skills with the ability to motivate teams, manage change, and drive innovation
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and regions
• Problem-solving mindset, able to tackle complex challenges and develop actionable solutions