ServiceNow

Senior Customer Success Manager - Enterprise Industries

Join ServiceNow as a Senior Customer Success Manager to guide enterprise clients in maximizing their ServiceNow investment. Requires 8+ years in tech, strong ServiceNow knowledge, and AI integration skills. Competitive salary and growth opportunities.

The Mothership

Senior

ServiceNow Role Type:

ServiceNow Modules:

Integration Hub

Strategic Portfolio Management

ServiceNow Certifications (nice to have):

Job description

Posted on:

July 25, 2025

We are seeking a Senior Customer Success Manager to join our team. As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment.

Requirements

8+ years of experience working in a technology-driven, consultative environment
Strong knowledge of ServiceNow or similar SaaS platforms
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Proven Customer Success Track Record
Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders

Benefits

Comprehensive benefits package
Opportunities for professional growth and development
Competitive salary

Requirements Summary

8+ years of experience, strong knowledge of ServiceNow, AI integration experience, and proven customer success track record