Senior Customer Success Manager

We are looking for a Senior Customer Success Manager to manage our rapidly growing customer base across all industries and customer segments. As a Senior CSM, you'll be able to work directly with engineering and product while also working with a variety of stakeholders as customers.

Requirements

• 8+ years of relevant work experience working in customer-facing customer success, account management or strategic consulting organization
• Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
• Excellent interpersonal skills and ability to establish quick rapport and trust with customers
• Strong project management skills to manage a dynamic customer portfolio

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Team building events
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan