Senior Customer Success Manager

As a Senior Customer Success Manager, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. You will build strategic, long-term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data-driven insights, and continuous collaboration with internal teams.

Requirements

• 8+ years of experience working in a technology-driven, consultative environment where you’ve helped customers deploy and derive value from digital solutions.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives.

Benefits

• Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post-sale experience.
• Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization.
• Customer Success & Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products.