Senior Customer Success Manager

ServiceNow is seeking a Senior Customer Success Manager to build and maintain strong relationships with ServiceNow customers. This role focuses on driving post-sale value, ensuring customer success through personalized guidance, data-driven insights, and collaboration with internal teams. The manager will be instrumental in scaling customer usage and driving innovation within their ServiceNow investments.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Strong knowledge of ServiceNow or similar SaaS platforms.
• 8+ years of experience working in a technology-driven, consultative environment.
• Proven Customer Success Track Record.
• Strong interpersonal and analytical skills.
• Excellent communication skills.
• Right to work in the country

Benefits

• Competitive salary