Senior Customer Success Manager

Reprise is seeking a Senior Customer Success Manager to own a book of delighted customers who gain increasing value from their software platform. This role involves accelerating customer onboarding, delivering hands-on training, driving retention, and identifying expansion opportunities. The ideal candidate will have strong technical skills, communication abilities, and a data-driven approach.

Requirements

• 5-8 years of customer success or account management experience in B2B SaaS
• Proven success managing enterprise accounts through complete lifecycle—from onboarding through expansion and renewal
• Strong technical aptitude with the ability to quickly learn software and teach configuration to customers
• Exceptional written and verbal communication skills
• Strategic & Analytical Mindset
• Strong project management capabilities

Benefits

• Competitive salary
• Flexible vacation policy
• Health, Vision, Dental Insurance
• Parental leave
• Long and short term disability
• 401k
• Fully remote company
• WeWork All Access membership
• Joining an experienced, multiple-previous-startups crew