Senior Customer Success Manager

Axway is seeking a Customer Success Manager to join their team. This role focuses on customer success within managed cloud and SaaS businesses in the Americas, driving adoption, expansion, and engagement. The CSM will build strong customer relationships, maximize ARR, and collaborate with internal teams to improve products and sales opportunities.

Requirements

• At least seven (7) years of direct customer success/engagement management experience.
• At least five (7) years of pertinent technology experience in tech software and cloud (SaaS) disciplines.
• Proven experience with MS Office/Teams, SalesForce, ServiceNow, Jira, Confluence, PBI and/or equivalent operational tools.
• University degree and ITIL Foundations qualifications preferred.