Senior Customer Success Manager

ServiceNow is seeking a Senior Customer Success Manager to act as an advocate for customers, overseeing their engagement and usage of ServiceNow products. The role focuses on proactively supporting customers, driving adoption, and leveraging ServiceNow's capabilities. It requires creative problem-solving skills and collaboration with other teams to achieve customer goals.

Requirements

• Experience in integrating AI into work processes
• 7 years of related work experience OR equivalent work experience
• Creativity and independent project management skills
• ServiceNow certifications (FD21)
• Open to travel around 20%
• FD21 eligibility