Senior Customer Success Manager

Join Zip, a world-class team working on a purpose-built procurement platform, to manage a rapidly growing enterprise customer base. As a Senior Customer Success Manager, you'll work closely with sales, implementation, engineering, and product teams to advise customers on B2B purchasing transformation and create immediate value and efficiency for employees.

Requirements

• 8+ years of relevant work experience in customer-facing customer success, technical account management, or strategic consulting organization
• Procurement experience and familiarity with procurement technologies such as ERP, HRIS, CLM, GRC, JIRA, ServiceNow workflow management tools
• Excellent interpersonal skills and ability to establish quick rapport and trust with customers

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners for SF employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan