.svg)
Delaware Nation Industries
Senior Customer Technical Support Specialist
Senior Customer Technical Support Specialist at Delaware Nation Industries in Virginia Beach. Support NAVSEA IT/Cybersecurity. Requires 6yrs Help Desk, IAT III cert, ServiceNow/BMC Remedy expertise, DoD Secret clearance.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 10, 2025
Delaware Nation Industries (DNI) is seeking a Senior Customer Technical Support Specialist to support the NAVSEA mission at Dam Neck Annex. This program provides full-spectrum Information Technology (IT), Cybersecurity, and Information Management Support to the Naval Surface Warfare Center Dahlgren Division (NSWCDD).
Requirements
- DoD Secret Security Clearance required
- Six (6) years of professional experience in Help Desk operations within DoD or Federal environments
- IAT III certification (e.g., CASP+, CISSP, or CISA)
- Proficiency with ServiceNow or BMC Remedy ticketing systems
- Strong customer service and communication skills
Requirements Summary
6 years of experience in Help Desk operations, IAT III certification, and proficiency with ServiceNow or BMC Remedy ticketing systems required
