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Abnormal Security
Senior Customer Trust Analyst
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 30, 2025
Abnormal AI is seeking a motivated Senior Customer Trust Analyst to join their Security & Privacy team. This role involves leading customer trust initiatives, focusing on supporting financial institutions, and collaborating with cross-functional teams. The analyst will manage complex bank security questionnaires and due diligence processes and build tailored trust narratives to drive revenue growth in the financial sector.
Requirements
- Lead end-to-end management of security and privacy questionnaires
- Translate controls into bank-ready trust responses
- Collaborate with compliance, legal, and product teams
- Use data-driven analysis to identify control gaps
- Build auditor-grade documentation
- Drive continuous improvement through audit best practices
Benefits
- Bonus
- Restricted stock units (RSUs)
Requirements Summary
4+ yrs auditing/compliance experience, banking compliance standards (GLBA, SOX), third-party risk assessments, exceptional communication skills. Project management and collaboration with legal, compliance, product teams are also required
