Senior, Desktop Support Specialist (ON-SITE)

Provide first-class support for a high-energy creative and executive team, provisioning new equipment, onboard new users, and troubleshoot desktops and peripherals. Work with SMP infrastructure staff to navigate wiring closets and patch workstations/devices into the network. Support global locations as required and work with Sony L2 & L3 teams to troubleshoot and configure local infrastructure.

Requirements

• 5+ years of related experience
• Bachelor's degree in a computer-related field
• Strong understanding of Windows and MAC environments
• Proficient in MS Word, Excel, Outlook, and PowerPoint and Office 365 Administration
• Experience with Service Desk ticketing systems such as Jira or ServiceNow
• Broadly familiar with basic networking concepts (tcp/ip, subnets, dhcp, dns)
• Familiar with basic security & privacy principles (MFA, Access Control, Asset Management, phishing, data protection, encryption)

Benefits

• Medical, dental, vision, life & disability coverage
• 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans