Senior Digital Workplace Engineer – Messaging, Collaboration, and Productivity

The Senior Digital Workplace Engineer – Messaging, Collaboration, and Productivity is a key technical leader responsible for architecting, engineering, and sustaining enterprise-wide messaging, collaboration, and productivity platforms.

Requirements

• Lead the architecture and engineering of enterprise messaging, collaboration, and productivity services.
• Design and implement integrations with enterprise platforms such as ServiceNow, Workday, and Palo Alto Cortex.
• Oversee deployment and optimization of advanced digital workplace technologies.
• Resolve escalated L3-level issues and provide technical mentorship to L1–L2 support teams.
• Facilitate enterprise-wide change management initiatives, including major migrations and rollout of new capabilities.
• Analyze service performance reports, usage metrics, and error trends to guide operational decisions.
• Ensure compliance with internal security policies and external regulatory requirements in partnership with IAM and ISO.
• Maintain architectural documentation, operational procedures, and knowledge base content.
• Serve as the senior SME for Messaging, Collaboration, and Productivity, supporting the target support model and architecture.
• Drive enterprise-scale projects and initiatives led or supported by the Digital Workplace Services organization.
• Lead the architecture and engineering of the Microsoft 365 tenant, Exchange infrastructure, and related services.
• Deploy and optimize Microsoft 365 technologies including Teams Premium, Advanced Townhall, Teams SMS texting, Copilot, and Vivia platform.

Benefits

• Health and Wellness
• Retirement Savings
• Employee Assistance Program
• Matching charitable donations
• Volunteer Time Off
• Paid Time Off
• 401(k) Plan
• Employee relocation assistance (not relocation sponsored)