Senior Director, Product Design

Join ServiceNow as the Senior Director of CRM & Industry (CRMI) Design and EX India Site Leader to shape the future of user experience across the global platform. This high-impact leadership position involves championing design excellence, driving innovation, and fostering cultural cohesion.

Requirements

• 10+ years of experience in Product Design, UX, or related fields, with 5+ years leading and developing teams
• Proven success in hiring, mentoring, and growing design leaders and high-performing teams
• Experience designing for large-scale enterprise software, with prior consumer experience as a plus
• Expertise in enterprise CRM, Customer Service Management (CSM), CCaaS, or related customer experience platforms is highly desirable
• Deep understanding of AI-driven and multimodal experiences across web, mobile, and emerging technologies
• Ability to distill complex problems into intuitive, elegant design solutions
• Strong storytelling, communication, and stakeholder management skills to influence at all levels
• Obsessed with UX excellence, execution rigor, and pixel-perfect polish
• Bachelor’s degree (or equivalent experience) in Interaction Design, Human-Computer Interaction, Psychology, or related fields

Benefits

• Competitive salary and benefits
• Opportunities for career growth and professional development
• Collaborative and diverse work environment
• Flexible work arrangements and work-life balance
• Access to cutting-edge technology and resources
• Professional development opportunities, including training and conferences
• Employee recognition and rewards programs
• Comprehensive health and wellness programs