Senior Education Professional

Join NICE's AI Center of Excellence and contribute to the development of education and training programs that empower customers, partners, and employees with the knowledge to fully harness AI-driven solutions.

Requirements

• Bachelor’s degree in business, AI, Information Systems, Computer Science, Project Management, Instructional Design or related field or equivalent experience required.
• 5-7 years of experience in education, technical training, or instructional design, preferably in a tech or SaaS environment.
• Strong understanding of Generative AI, Natural Language Processing (NLP), Machine Learning (ML), and Conversational AI concepts preferred.
• Excellent technical English writing and editing skills.
• Strong client orientation, with an understanding of client needs and concerns.
• Excellent communication and presentation skills, with experience leading live training sessions.
• Diligent attention to detail.
• Hands-on experience with Content Management Systems (ServiceNow, SharePoint), digital learning tools, and documentation software.
• Strong organizational and collaboration skills, with the ability to work in a global, collaborative team environment.
• Ability and willingness to work in a highly dynamic environment.
• Highly proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint) as well as Visio.

Benefits

• Be a key part of a growing AI Center of Excellence, shaping how businesses adopt and leverage AI solutions.
• Work with cutting edge AI technologies and contribute to customer success.
• Collaborate with an innovative team driving the future of AI education.
• Enjoy NICE-FLEX! (2 days working from the office and 3 days of remote work each week)