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ZOLL Medical Corporation
Senior End User Service Specialist
Join ZOLL Medical as a Senior End User Service Specialist in Caesarea, IL. Leverage ServiceNow for ITSM, manage projects, and enhance user support. Benefits include medical, dental, and retirement plans.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 6, 2025
The Senior End User Services Specialist provides comprehensive end user service support to internal customers, addressing technical issues and improving the user experience. This role involves managing complex IT projects, guiding and mentoring team members, and ensuring the optimal functioning of end user devices and peripherals.
Requirements
- High School Diploma required
- Degree in Technical Field preferred
- 4+ years experience in a technical or related field
- Experience with ITSM tools like ServiceNow
- Experience and knowledge of networking protocols and configurations (wired and wireless)
- Experience in managing user accounts, including permissions and security settings
- Experience supporting enterprise-grade endpoint hardware as well as smart phones including iPhone, and Android models
- ITIL, CompTIA+, Microsoft, HDI Certification Preferred
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- Paid time off
- Retirement savings plan
Requirements Summary
High school diploma, degree in technical field, and 4+ years of technical experience required. ITSM experience and certifications preferred
