Senior Engagement Manager

ServiceNow is seeking a Senior Engagement Manager to oversee the delivery of on-time, on-budget solutions to meet customer needs. This role involves project management, collaboration with the customer team, risk mitigation, and ensuring consistent ServiceNow practices. The manager will lead the delivery team and act as a single point of contact, promoting customer success and acting as a Scrum Master.

Requirements

• 10+ years of experience in high-tech/SaaS industry
• 7+ years in Customer Engagement roles
• Strong cross-functional, technical Project Management experience
• Experience implementing or supporting ServiceNow products
• Demonstrated experience leading projects
• Strong documentation and presentation skills
• Experience with analytics and metrics

Benefits

• Health plans
• 401(k) Plan with company match
• Employee Stock Purchase Plan
• Matching Donations
• Flexible Time Away Plan
• Family Leave Programs