Senior Engagement Manager- Public Sector

ServiceNow is seeking a Principal Customer Engagement Manager to drive value for customers and facilitate innovation. This role involves managing projects, navigating cross-functional teams, and presenting a customer-centric experience. ServiceNow is a global leader in AI-enhanced cloud-based technology, connecting people, systems, and processes.

Requirements

• 8+ years of high-tech/SaaS industry experience
• 7+ years in Customer Engagement roles
• Prior experience with ServiceNow products in an Enterprise
• Strong project management experience (planning, scheduling, monitoring, reporting)
• Experience implementing Public Sectors - State and Local Governments and High Education projects
• Demonstrated experience in leading key projects
• Strong documentation and presentation skills
• Experience with analytics and metrics
• Facilitation skills for project meetings
• Active listening skills
• Critical thinking skills
• Excellent negotiation and persuasion skills
• Travel up to 40%

Benefits

• Competitive salary
• Opportunity to work with innovative AI-enhanced technology
• Impactful work contributing to a global mission