Senior Engagement Manager

As a Senior Engagement Manager, you will be responsible for managing key internal and external initiatives to add value to customers and help the organization innovate. Deliverables will include implementing new projects and managing customer relationships.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Minimum of 8 years of high-tech/SaaS industry experience
• 5+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience
• Demonstrated experience in leading key projects, including strategic customer programs
• Strong documentation and presentation skills
• Experience with analytics and understanding of metrics and KPIs
• Thought leadership and strategic thinking
• Excellent negotiation and persuasion skills
• Facilitation skills in leading and planning meetings, reviews, and retrospectives
• Strong customer orientation and an innate ability to anticipate and act
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
• BS/BA degree in computer science, engineering or related discipline preferred

Benefits

• Health insurance
• Retirement plan
• Stock options
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Diversity and inclusion initiatives