Senior Engagement Manager

ServiceNow is seeking a Senior Engagement Manager to oversee the delivery of solutions to meet customer desired results. The role requires strong project management experience, technical knowledge of ServiceNow products, and leadership skills. The ideal candidate will have a minimum of 10+ years of high-tech/SaaS industry experience and 7+ years in customer engagement roles.

Requirements

• Minimum of 10+ years of high-tech/SaaS industry experience
• 7+ years in Customer Engagement roles
• Strong cross-functional, technical Project Management experience
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong documentation and presentation skills
• Experience with analytics and understanding of metrics and KPIs
• Thought leadership and strategic thinking
• Ability to gather and analyze data to understand the pros and cons of different decisions and options
• Excellent negotiation and persuasion skills
• Facilitation skills in leading and planning meetings, reviews, and retrospectives
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs