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ServiceNow
Senior Engagement Manager
Join ServiceNow as a Senior Engagement Manager in Issy Les Moulineaux. Lead project delivery using NowCreate methodology, requiring 5+ years in SaaS and AI integration. Equal opportunity employer.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 28, 2025
The Senior Engagement Manager oversees the on-time, on-budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation.
Requirements
- 5+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Industry domain expertise in the SaaS environment
- Creativity with comfort running projects independently
- Experience driving complex issues through analysis and resolution
- Experience working collaboratively
Benefits
- Equal opportunity employer
- Accommodations for applicants with disabilities
- Export control regulations
Requirements Summary
5+ years experience, AI integration experience, SaaS environment expertise, independent project management, complex issue resolution, collaborative experience
