Senior Engagement Manager, Federal

ServiceNow is seeking a Customer Engagement Manager to manage key initiatives focused on delivering customer value and driving innovation. The role involves leading cross-functional projects, acting as a customer experience point of contact, and influencing the direction of strategic initiatives. ServiceNow aims to make the world work better by connecting people, systems, and processes.

Requirements

• Active Security Clearance
• Minimum 12 years of high-tech/SaaS experience
• 8+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience
• Demonstrated experience in leading key projects
• Strong documentation and presentation skills
• Experience with analytics and metrics
• BS/BA degree in computer science, engineering or related discipline (preferred)

Benefits

• Health plans
• 401(k) Plan with company match
• ESPP
• matching donations
• Flexible time away plan and family leave programs