Senior Engagement Manager, Federal

ServiceNow is seeking a Senior Engagement Manager to manage key internal and external initiatives, delivering value to customers and driving innovation. This role involves implementing projects, navigating cross-functional teams, presenting value propositions to customers, and mentoring team members. The company is a leader in AI-enhanced cloud technology with a strong focus on customer experience.

Requirements

• Active Security Clearance Required
• Experience in integrating AI into work processes
• Minimum 12 years of high-tech/SaaS industry experience
• 8+ years in Customer Engagement roles
• Prior experience with ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience
• Demonstrated experience in leading key projects
• Strong documentation and presentation skills
• Experience with analytics and KPIs
• Thought leadership and strategic thinking
• Excellent negotiation and persuasion skills

Benefits

• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs