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ServiceNow
Senior Engagement Manager, Healthcare and Life Sciences
Senior Engagement Manager, Healthcare & Life Sciences at ServiceNow (Addison, TX). Lead strategic customer programs leveraging AI & ServiceNow expertise. 12+ yrs tech/SaaS, 8+ customer engagement required. 401k, tuition reimbursement, PTO.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
December 1, 2025
ServiceNow is seeking a Senior Engagement Manager to manage key internal and external initiatives, providing a unique customer experience during projects. The ideal candidate will have experience in leveraging AI, strong cross-functional project management skills, and the ability to lead strategic customer programs.
Requirements
- 12+ years of high-tech/SaaS industry experience
- 8+ years in Customer Engagement roles
- Prior experience with implementing or supporting ServiceNow products in an Enterprise
- Strong cross-functional, technical Project Management experience
- Strong documentation and presentation skills
- Experience with analytics and understanding of metrics and KPIs
- Thought leadership and strategic thinking
- Ability to communicate abstract ideas clearly
- Excellent negotiation and persuasion skills
- Facilitation skills in leading and planning meetings
- Strong customer orientation and active listening skills
Benefits
- 401k Matching
- Tuition Reimbursement
- Relocation Assistance
- Generous Paid Time Off
Requirements Summary
12+ years of high-tech/SaaS industry experience, 8+ years in Customer Engagement roles, and strong cross-functional project management skills
