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Guardian Life
Senior Engineer - IT
Join Guardian Life as a Senior Engineer - IT in Gurgaon. Leverage ServiceNow for incident management, troubleshooting, and system enhancements. Benefits include flexible shifts and internal job opportunities.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 30, 2025
Monitor ServiceNow ticket queue, investigate and troubleshoot system and network issues, document steps, and participate in bridge calls to resolve system outages. Identify and address repeating alert trends, suggest defects and enhancements, and perform incident management based on ITIL principles.
Requirements
- Expertise in Windows Server Administration, Linux and Unix Server Administration, Network Administration and Telecom services, or AWS DevOps
- Working knowledge of Server Hardware, Cloud Technologies, Citrix, Microsoft Active Directory, Networking, Security, and ticketing tools
- Strong problem-solving and troubleshooting skills, analytical and structured approach to problem solving, and ability to follow instructions and SOPs
- Excellent written and spoken English language skills, outstanding customer service skills, and excellent documentation skills
Benefits
- Internal Job Hub for current colleagues
- 24x7x365 shifts on rotational basis
- Flexibility to work in a highly critical, fast-paced environment
Requirements Summary
Expertise in server administration, strong problem-solving skills, and excellent communication skills
