Senior Engineer - IT

Monitor ServiceNow ticket queue, investigate and troubleshoot system and network issues, document steps, and participate in bridge calls to resolve system outages. Identify and address repeating alert trends, suggest defects and enhancements, and perform incident management based on ITIL principles.

Requirements

• Expertise in Windows Server Administration, Linux and Unix Server Administration, Network Administration and Telecom services, or AWS DevOps
• Working knowledge of Server Hardware, Cloud Technologies, Citrix, Microsoft Active Directory, Networking, Security, and ticketing tools
• Strong problem-solving and troubleshooting skills, analytical and structured approach to problem solving, and ability to follow instructions and SOPs
• Excellent written and spoken English language skills, outstanding customer service skills, and excellent documentation skills

Benefits

• Internal Job Hub for current colleagues
• 24x7x365 shifts on rotational basis
• Flexibility to work in a highly critical, fast-paced environment