Join NTT DATA and make an impact by ensuring the security infrastructures and systems of our clients remain operational. Your role will be to monitor, identify, investigate, and resolve technical incidents and problems.
Requirements
- Experience with managed services handling security infrastructure
- Working knowledge of ticketing tools, preferably ServiceNow
- Proficiency in active listening, with techniques like paraphrasing and probing for further information
- Excellent planning skills, able to anticipate and adjust to changing circumstances
- Strong ability to communicate and engage across different cultures and social groups
- Adaptability to changing conditions and flexibility in approach
- Client-focused mindset, always putting their needs and positive experience first
- Positive outlook and the ability to work well under pressure
- Willingness to put in longer hours when necessary
- Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience
Benefits
- Diversity and inclusion workplace
- Equal Opportunity Employer
- No mention of benefits