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NTT Ltd.
Senior Engineer - MS, Security
Senior Engineer - MS Security at NTT Ltd., Chennai. Manage security infrastructure via ServiceNow ticketing, resolve client issues within SLA, handle managed services. Requires ServiceNow experience, IT degree, strong communication, client focus.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 19, 2025
Join NTT DATA as a Senior Engineer - MS, Security to make an impact and push the boundaries of what is possible. Your role will be to ensure that our clients' security infrastructures and systems remain operational, and you'll handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA).
Requirements
- Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
- Proficiency in active listening, with techniques like paraphrasing and probing for further information.
- Excellent planning skills, able to anticipate and adjust to changing circumstances.
- Strong ability to communicate and engage across different cultures and social groups.
- Adaptability to changing conditions and flexibility in approach.
- Client-focused mindset, always putting their needs and positive experience first.
- A positive outlook and the ability to work well under pressure.
- Willingness to put in longer hours when necessary.
- Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
Requirements Summary
Experience with managed services, ticketing tools, and active listening skills, with a bachelor's degree in IT/Computing or equivalent work experience
