Senior Engineer- Alerting & Incident Management

Join the UAE’s largest bank as a Senior Engineer- Alerting & Incident Management, creating an effective alerting framework, coordinating incident management, and reducing Mean Time to Detect and Resolve.

Requirements

• Strong experience with alert management platforms such as Opsgenie, Splunk On-Call, ServiceNow Event Management, or VictorOps.
• Familiarity with routing rules, escalation policies, noise suppression, on-call schedules, and alert deduplication.
• Deep understanding of the end-to-end incident management process—detection, triage, escalation, communication, and closure.
• Proficient in running major incident bridges, documenting timelines, and leading post-incident reviews (PIRs/RCAs).
• Calm and assertive in high-pressure incident scenarios.
• Excellent communicator—able to coordinate with technical and business stakeholders during incidents.
• BSc or MSc in a relevant field.
• 10+ years of experience in IT, with at least 3+ years in incident management and alerting.
• Professional certifications such as ITIL, ISO 20000, or equivalent.

Benefits

• Flexible benefits to support your lifestyle
• Pension scheme
• Voluntary health insurance
• Insurance against illness
• Professional fees paid for annual registration fees