Senior Engineer MS - Voice Support

Make an impact with NTT DATA, a company renowned for technical excellence and leading innovations, making a difference to clients and society. As a Cross Technology Managed Services Engineer (L2), you will play an essential role in maintaining clients' IT infrastructure and systems, ensuring seamless communication and efficient problem resolution.

Requirements

• Moderate-level experience in managed services roles handling cross-technology infrastructure
• Knowledge of ticketing tools, preferably ServiceNow
• Familiarity with ITIL processes and experience working with vendors and third parties
• Proficiency in planning activities and projects, taking changing circumstances into account
• Ability to work longer hours when necessary and adapt to changing circumstances with ease
• Proven ability to communicate effectively and work across different cultures and social groups
• Positive outlook and ability to work well under pressure
• Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
• Bachelor's degree in IT/Computing or equivalent work experience