Senior Engineer, ServiceNow

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We are seeking a highly skilled Senior ServiceNow Engineer to join our dynamic team.

Requirements

• Manage and maintain the ServiceNow platform, including configuration, customization, and administration tasks.
• Design, develop, and implement new features, modules, and functionalities within ServiceNow to enhance business processes and workflows.
• Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions within the ServiceNow platform.
• Configure and integrate ServiceNow with other third-party applications and systems to ensure seamless data flow and interoperability.
• Perform system upgrades, patches, and enhancements in alignment with industry best practices and company policies.
• Monitor system performance, troubleshoot issues, and implement corrective actions to ensure optimal uptime and availability.
• Create and maintain technical documentation, including system architecture diagrams, process workflows, and configuration details.
• Provide mentorship, guidance, and support to other technical team members.
• Stay abreast of emerging ServiceNow features, capabilities, and best practices, and recommend innovative solutions to drive continuous improvement.
• Collaborate with IT security team to implement and maintain robust security controls, access controls, and compliance standards within the ServiceNow platform.

Benefits

• Associate Benefits – Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves.
• Growth – We invest in your professional development.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.